ZYRA LLANITA
Resourceful - Hard Working - Independent
Personal Info
Address: #16 Remarata St., San Vicente, San Pedro City Laguna, Philippines
Email Address: [email protected]
Mobile: +639219720788
Education
Technological University of The Philippines
Electromechanical Engr. Technology
Graduated SY 2004-2005
DOST-SEI Scholar
Skills and Traits
Customer Service Oriented
Computer Skills
Ability to Work Under Pressure
Analytical Skill
Has a Positive Attitude
Can Multitask
Self Motivated
Resourceful
Current Work Experience
- Startek Philippines Inc.
Real Time Analyst - Workforce Management
August 23, 2010 - Present
- Responsible in the driving the queue to meet the Service Level and Occupancy Agreement with the client.
- Answers calls from emloyees who will be late or absent for their shift.
- Updates Real Time Adherence tool to provide accurate showrate per interval.
- Directly communicates to the clients Resource Planning Department regarding Call Volume, Staffing and Queue Open/Close.
- Flags reps auxes and communicates with operations through chat and email.
- Sends Interval Queue update to client and operations.